FAQ

Answers to our most common questions
PRIVATE AND GROUP LESSONS

HOW DO I PAY FOR MY LESSONS?
Most of Rhapsody's lessons are year round and are automatically charged at the top of each month. Programs with a definitive start and end date, like our Rock Band Gig Band program, can be paid up front or in two incremental payments. 

WHAT IS YOUR PRICING FOR LESSONS?
Our year-round, private lessons start at $110 per month per student (this includes our Rock Band Training Band program and all Group Lessons as well). Our Rock Band Gig Band Program is a flat fee of $250 for the 10-week course.

WHAT IF I CAN'T MAKE A LESSON?
Life happens. We get it. Which is why we allow you to easily reschedule your lesson within the same month that you missed a lesson. If you are in the last week of the month, then you can reschedule that lesson for the next month. 

HOW DO I RESCHEDULE A LESSON?
We will soon be offering online rescheduling. Until then, please call our store at 623.465.7060 and we help you over the phone.

WHAT IF MY LESSON LANDS ON A HOLIDAY?
Simply reschedule your lesson within that same month to ensure you receive all four of your monthly lessons. Rock Band Gig Band lessons that conflict with a holiday will be rescheduled via your mentor. 

WHAT HAPPENS IF MY MENTOR ISN'T AVAILABLE?
Life happens to our musical mentors as well. In the rare case that your mentor is unable to make your lesson, we will first try and put in place a substitute. If that is not possible, you can reschedule your lesson for another time within the month. 

HOW DO I CANCEL MY LESSONS?
We would hate to see you go, but if you need to cancel your ongoing lessons, you can cancel at any time. First, please let your mentor know. From there, please let a sales associate know in our store. You will be given a short form to fill out stating the date of your last lesson and the reason. We will then cancel all future lessons starting with the next month. Examples: If you cancel your lessons on May 31, you will not be charged for June on. If you cancel your lessons on May 10, you will not be reimbursed for the remaining lessons for May and we would encourage you to finish out your month with us. 

ROCK BAND PROGRAMS

HOW DO I GET IN A ROCK BAND?
Simply contact Rhapsody and depending upon your skill level, we will place you in either our Training Band program or Gig Band program. Make sure to let us know the style of band you are interested in so that we can create the right band for you. 

WHAT HAPPENS IF SOMEONE QUITS MY GIG BAND?
We've seen "That Thing You Do" and it happens. Sometimes people do leave a band. But it's okay. We find new members to replace them or, if time is tight, an instructor will take that spot to ensure your gig is still as great as it can be. 

HOW LONG IS EACH GIG BAND SESSION? 
We do two, 10-week Gig Band sessions a year. One in the Fall and one in the Spring. Our Training Band program is year round.

HOW MUCH DOES IT COST TO BE IN A GIG BAND?
It's a flat fee of $250 for the 10 week course.

HOW MUCH DOES IT COST TO BE IN A TRAINING BAND?
Our Training Band program works just like a monthly group lesson and is charged monthly at $125.

HOW LONG ARE ROCK BAND SESSIONS?
Both Gig Band and Training Band sessions are 90 minutes in length.

RENTALS

HOW DO I RENT AN INSTRUMENT WITH RHAPSODY?
Just stop in during our normal store hours and let an associate know what instrument you are interested in renting. We will ask you to fill out paperwork before taking the instrument with you and will ask for your payment information. 

HOW DO I PAY FOR MY INSTRUMENT RENTAL? 
Your card will be kept on file and charged each month for the agreed upon fee. 

DO I REALLY NEED INSTRUMENT RENTAL INSURANCE?
We highly recommend that you do purchase rental insurance for your instrument. Some instruments can cost thousands of dollars and while young children are as careful as can be, accidents still happen. Insurance can be added for just $5 more a month giving you and your student piece of mind. 

CAN I ADD RENTAL INSURANCE AFTER I STARTED RENTING? 
The short answer is, no. You must add the insurance before taking the instrument out of the building.

WHAT IF SOMETHING HAPPENS TO MY INSTRUMENT?
Accidents do happen and when they do, contact us immediately and bring the instrument back to the store. If you have insurance, we will replace the instrument on the spot (if we are out of your specific instrument, we will have a new instrument in within a week). If you do not have insurance, we will assess the damage and will work with you accordingly to cover all needed expenses. Again, we highly recommend instrument rental insurance.

HOW DO I CANCEL MY INSTRUMENT RENTAL?
Unlike many stores, you can cancel with Rhapsody at any time. Simply bring in your instrument where it will be inspected. Once inspected, we will cancel all upcoming charges.

IF I CANCEL HALF WAY INTO A MONTH, DO I GET A PARTIAL REFUND?
There are no partial refunds for canceling within a month. Your cancellation will begin on the 1st of the following month. Examples: If you bring your instrument in on May 31st, you will not be charged for June. If you bring your instrument in on May 2, you will still be charged for all of May. 

GENERAL

WHERE CAN I FIND CALENDAR INFORMATION ON RECITALS AND GIG BAND PERFORMANCES?
Simply go to Student Resources and click on the Calendar icon for all of the latest performance information

WHEN IS YOUR STORE OPEN?
Our store hours are Monday-Friday, 10am - 9pm and Saturday, 10am - 6pm. We are currently closed on Sundays and we are closed on most major holidays.

WHERE ARE YOU LOCATED?
We are located next to Rosati's in Anthem.  Our cross streets are Anthem Way and Ventura Dr.

WHAT IS YOUR PHONE NUMBER?
Call us during our normal business hours at 623.465.7060.
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